Frequently asked questions
Clear answers about making an LPA.
Read the most common questions, or contact the team for support.
What is a Lasting Power of Attorney?
A Lasting Power of Attorney (LPA) is a legal document that lets you (the donor) appoint one or more people you trust — called attorneys — to make certain decisions on your behalf. It only becomes usable once it has been signed correctly by everyone involved and registered with the Office of the Public Guardian (OPG). Many people put an LPA in place well before it is ever needed, simply so that trusted people already have the legal authority to help if illness, an accident or reduced mental capacity ever makes that necessary.
Which types of LPA can I make?
There are two separate types. A Property & Financial Affairs LPA covers things like bank accounts, bills, pensions, benefits and property, and — depending on the choice you make in your questionnaire — can be used either as soon as it is registered or only once you lack mental capacity. A Health & Welfare LPA covers decisions about your daily care, medical treatment and living arrangements, and can only ever be used once you lack the mental capacity to make that decision yourself. You can make one or both; most customers choose to make both together, since they cover different areas of your life and are registered separately with the OPG.
How long does the online questionnaire take?
Most customers complete the questionnaire in around 15 minutes, working through short, plain-English screens covering your details, your attorneys, how they should act, and a handful of registration and fee questions. You do not need to finish in one sitting — your answers are saved securely to your account as you go, so you can close the browser and pick up exactly where you left off from any device once you are signed in.
Can a couple apply together?
Yes. Choosing the couple journey lets you enter shared information, such as a joint address, once instead of twice. Each person still needs and receives their own separate LPA document — an LPA is a personal document that only ever covers one donor, so your partner completes their own questionnaire for their own document, even though some details can be reused between the two applications.
Where is my information stored?
Your account, application answers, attorney details and generated or uploaded documents are stored securely in your Honour account, protected so that only your signed-in account (and authorised Honour staff reviewing your order) can access your records. Files such as your generated LPA PDFs are held in private storage and are only ever shared with you through secure, time-limited links rather than public URLs.
What happens after I complete the questions?
Once you finish the questionnaire, your information is checked by the Honour team and your LPA documents are prepared for you to review. You will then receive clear, step-by-step guidance on the order in which the donor, certificate provider and attorneys need to sign and witness the paperwork, since getting that order wrong is one of the most common reasons an LPA is rejected. After everyone has signed, we guide you through sending the completed forms to the OPG for registration; the OPG's own registration fee (currently £92 per LPA) is separate from Honour's service fee and is paid at the time of registration, sent together with your signed documents when you apply by post.
